Returns & Exchange Policy

Store Credit Only. Must meet the following:

Time Frame: Items purchased online can be returned or exchanged for store credit or exchange only. Please email us before sending your return, including the reason for it. Returns must be received by The Parched Pony within 14 days of the original purchase date. All sale merchandise is final sale. Shipping charges (if any) are nonrefundable, and you are responsible for all shipping costs incurred after the initial purchase.

Return Instructions: Please include your packing slip with your return and the reason for your return. If you no longer have your packing slip, include your name, email, phone number, item description, and reason for return.

If you have any questions, feel free to email us at parchedponyusa@gmail.com. Thank you!

If your order arrives incorrect, please email us right away at parchedponyusa@gmail.com within 3 days of receiving your order. Be sure to include all relevant information about the issue and the item you should have received. We’ll do our best to resolve the problem quickly. 

Thank you for your understanding! 

If you believe you’ve received a flawed or broken item, please contact us right away at parchedponyusa@gmail.com within 3 days of receiving your order. Include a photo of the flaw or break along with your order number in your email. If we do not hear from you within 3 days, we can only assume the damage is due to wear.  

Please refer to our RETURN POLICY at the top of this page. The same policies apply if you’d like to exchange an item. You will be responsible for all shipping charges incurred after the initial purchase. 

 Feel free to reach out with any questions or if you need more information! I’m here to help in any way I can. We’re dedicated to providing excellent customer service to all our customers. Email us at parchedponyusa@gmail.com, and we’ll get back to you as soon as possible!